Ideas for process improvement come at irregular intervals. Therefore, easypsim has designed the adaptation of the workflow in such a way that the alarm processes can be easily adapted by the user.
this video shows how the user can adapt the workflow
Core elements of a workflow
Incident
An incident is an event that is reported by a security system. The information is displayed on a separate screen and can include a workflow.
Workflow
A workflow contains different process flows and guides the employee through the processing of the incident. User tasks and service tasks are part of the Workflow.
User Tasks
User Tasks are manual tasks that must be processed and completed by the security officer. Checking an area with video images is an example of a user task.
Service Task
Service tasks are processed in the background. No user interaction is required for service tasks. Examples of service tasks are automatic calls.
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